Man And Van Forestgate Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Forestgate provides moving, transport, loading, unloading, disposal and related labour services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be fair, clear and consistent with applicable UK consumer and transport rules.

1. Definitions and scope

In these terms, “we”, “us” and “our” refer to Man And Van Forestgate. “You” and “your” refer to the customer, hirer, or person accepting the service. “Service” means any removals, item delivery, furniture transport, loading, unloading, dismantling, assembly, or waste removal arrangement we agree to provide. “Goods” means any items, packages, furniture, appliances, materials or waste entrusted to us for transport, handling or disposal. These terms apply to all bookings unless we agree otherwise in writing.

2. Booking process

Bookings may be made by telephone, email, booking form, messaging platform or other accepted method. A booking is only confirmed when we have accepted the job, agreed the service details, and where required received a deposit or written confirmation. We may ask for information about access, item size, weight, floor level, parking, timing, and any special handling requirements. You must provide accurate and complete details so that we can allocate the correct vehicle, equipment and number of staff.

If the information you provide changes before the job date, you must notify us as soon as reasonably possible. We reserve the right to revise the quotation, amend timings, change staffing levels, or decline the job if the original specification is materially different from the actual work required. Our quotation is normally based on the information supplied at the time of booking and may be subject to change if the scope of work changes.

3. Service conditions and customer responsibilities

You are responsible for ensuring that the property, access route and loading/unloading area are safe and suitable for the service. This includes making sure that any necessary parking arrangements, permits, lifts, keys, security codes, and access permissions are in place before the scheduled arrival. If we are delayed because access is restricted, instructions are unclear, or items are not ready, additional charges may apply.

You must also ensure that all items are packed securely unless we have agreed to pack them for you. Fragile items, valuables, electronics, documents, cash, jewellery, and irreplaceable goods should be identified in advance. Unless expressly agreed, we do not accept responsibility for items that require specialist packing, climate control, regulated handling, or professional installation beyond the agreed service. Any hazardous, illegal, or prohibited items must not be included in the move.

4. Waiting time, delays and failed attendance

If we arrive and are unable to commence work because of reasons outside our control, including lack of access, missing information, unsafe conditions, or the customer’s failure to attend, we may charge waiting time, a call-out fee, or the full booking fee depending on the circumstances. Where a delivery or collection window is delayed due to traffic, weather, road closures, or events beyond reasonable control, we will aim to notify you and reschedule where practical.

5. Payments, deposits and pricing

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Unless otherwise stated, quotations are based on the agreed service, estimated duration, travel, labour, and any extra equipment required. A deposit may be requested to secure your booking. The balance is due on completion of the service unless we have agreed alternative payment terms in writing. We may accept bank transfer, card payment or other approved methods.

If the job takes longer than estimated due to additional items, unexpected access issues, extended waiting, multi-drop requests, or changes to the agreed scope, extra charges may be applied on a pro-rata or fixed basis as advised. You remain responsible for all sums due even if the service is being paid by a third party unless we have agreed otherwise. Invoices must be paid by the stated due date. Late or unpaid balances may attract reasonable recovery costs and statutory interest where permitted by law.

6. Cancellations and rescheduling

You may cancel or reschedule your booking by giving reasonable notice. Cancellation charges depend on how much notice is given and whether costs have already been incurred for staff, vehicle allocation, fuel, parking, or third-party arrangements. If you cancel at short notice, fail to be present, or prevent the service from taking place, we may charge a cancellation fee or retain some or all of any deposit paid. The exact amount may vary according to the circumstances and the stage of the booking.

If we need to cancel or reschedule because of vehicle breakdown, staff illness, severe weather, unsafe conditions, or other causes beyond our control, we will seek to rearrange the service at the earliest reasonable opportunity. We will not be liable for any indirect loss caused by cancellation or delay, but any prepaid amount for work not performed will be refunded or re-applied to a new booking, subject to lawful deductions for work already completed.

7. Handling, loading and unloading

Our team will use reasonable care and skill when loading, securing, transporting and unloading goods. You must tell us about any items that are especially heavy, fragile, awkward, valuable or unstable. Where possible, please separate items that are to be moved from items that are not to be moved. We may refuse to carry items that are unsafe to move without proper equipment, that exceed legal or practical weight limits, or that could damage property or pose a risk to people.

8. Liability and insurance

We are responsible for loss or damage caused by our negligence, subject to these terms and any applicable law. Our liability is limited to the reasonable repair cost or replacement value of the affected item, taking account of age, condition and depreciation, unless a higher liability has been expressly agreed in writing. We are not responsible for pre-existing damage, poor packing by the customer, concealed defects, inherent weaknesses, or damage arising from items being improperly secured by the customer or a third party.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Except where prohibited by law, we are not liable for indirect or consequential losses such as loss of profit, loss of business, missed deadlines, emotional distress, or inconvenience. You should consider arranging adequate insurance for high-value or unusual items if they require extra cover beyond the standard service.

9. Waste, disposal and environmental compliance

Where our service includes waste collection, disposal, clearance or removal of unwanted items, you confirm that you have the legal right to dispose of those goods and that they do not contain prohibited materials unless declared and agreed in advance. We operate in accordance with UK waste regulations and applicable duty-of-care requirements. This means waste must be described accurately, handled responsibly and taken only to appropriate authorised facilities or transfer points.

You must not ask us to dispose of hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, oils, solvents, batteries, pressurised containers or other controlled materials unless we have specifically agreed and are lawfully able to do so. If undeclared hazardous or restricted waste is discovered, we may refuse collection, charge additional fees, or report the issue where required by law. Any waste documentation, transfer notes, or declarations that are required for compliance must be completed truthfully by the customer and/or us as applicable.

10. Prohibited and restricted items

We do not transport or store illegal goods, stolen goods, weapons, explosives, drugs, or any item the carriage of which would breach law, regulation, or safety requirements. We may refuse to handle live animals, perishables, plants, fuel, and specialist equipment unless we have given prior written approval. If a prohibited item is discovered in a load, we may stop the job immediately and take any action necessary to protect safety and compliance.

11. Damage, claims and notification

If you believe that an item has been lost or damaged during the service, you must notify us as soon as reasonably practicable and provide enough detail for us to investigate. Claims should include photographs, item descriptions, purchase information where available, and a clear explanation of what happened. We may ask to inspect packaging, the affected goods, the vehicle loading area, or relevant supporting evidence before deciding whether a claim is valid.

We will not consider claims where items were packed by the customer in a way that makes it impossible to verify the cause of damage, where the issue is reported too late to investigate properly, or where the item was already defective or unsuitable for transport. Any remedy we provide may include repair, replacement, or compensation limited in accordance with these terms and applicable law.

12. Force majeure

We are not liable for failure or delay in performing our obligations where the failure arises from events beyond our reasonable control. This includes, without limitation, extreme weather, fire, flood, accidents, strikes, road closures, government action, public health restrictions, supply disruption, and equipment failure not caused by our negligence. If a force majeure event occurs, we may suspend, rearrange or cancel the service without incurring liability for resulting delay or non-performance, subject to any refund rights that apply under law.

13. Data and privacy

We may collect and use personal information provided during the booking and service process for administration, scheduling, payment, compliance, and customer support. We handle personal data in accordance with applicable UK data protection law. We will not sell your information and will only share it where necessary to perform the service, meet legal obligations, or process payment.

14. Complaints and disputes

If you are unhappy with any aspect of the service, you should raise the matter promptly so that we have an opportunity to investigate and, where appropriate, resolve it. Both parties agree to act reasonably and in good faith to address disputes without unnecessary delay. If a disagreement cannot be resolved informally, either party may pursue the matter through the courts having jurisdiction under these terms.

15. Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

16. General provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any term will be treated as a waiver of that term. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a different version is agreed in writing.