Man and Van Forest Gate Privacy Policy

This Privacy Policy explains how Man and Van Forest Gate collects, uses, stores and protects personal data relating to our customers and prospective customers in the Forest Gate area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Forest Gate customers and prospective customers in the Forest Gate area who contact us, request a quotation, make a booking, or otherwise interact with us in relation to our man and van services. It covers personal data collected through telephone calls, messages, online forms, written correspondence, and in-person interactions connected to our services.

Data Controller

Man and Van Forest Gate is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why personal data is processed and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you engage with our services:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and general location information relevant to scheduling and providing our services. Communication details, including records of your communications with us, such as messages and information you provide when requesting quotations, asking questions or providing feedback. Service-related information, such as details of the items to be moved, access information at collection and delivery addresses, preferred dates and times, and any special instructions relevant to the safe and efficient performance of the service. Transaction and booking information, including information relating to quotations, bookings, invoicing, payment status and service history. Technical and usage information, such as basic information about how you access and use our online content or platforms where relevant, for example the date and time of your enquiry and basic device or browser information where made available.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, amend an existing booking, or provide feedback. We may also collect data when you provide details to our staff in person, or when you complete any forms we make available for service enquiries or bookings. Limited technical and usage information may be collected automatically when you access any online content we provide.

Lawful Bases for Processing

We process personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract: we process your personal data to provide our man and van services, including taking bookings, managing your move, issuing confirmations and invoices, and communicating with you about your service. Legitimate interests: we process personal data for our legitimate business interests, such as managing our operations, improving our services, handling enquiries, maintaining records of previous work, and protecting our legal rights, provided that such interests are not overridden by your data protection rights. Legal obligations: we may process personal data where necessary to comply with legal obligations, such as accounting, tax and record-keeping requirements, or to respond to lawful requests from public authorities. Consent: in limited cases, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Personal Data

We use your personal data for the following purposes:

To provide and manage our services to you, including arranging and carrying out collections and deliveries, managing bookings, and communicating with you before, during and after the service. To prepare and provide quotations, confirm pricing, and respond to requests for information about our services. To administer invoicing, process payments through our chosen payment partners where applicable, and manage any refunds or adjustments. To maintain business records, including customer histories, service records and financial records necessary for business management and legal compliance. To handle queries, complaints or claims, and to investigate any incidents or disputes related to our services. To improve our services, including reviewing feedback and analysing how customers use our services in order to refine our processes and operations. To protect our rights, property and safety, and, where necessary, to cooperate with law enforcement or other authorities in accordance with the law.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with third parties who act as processors on our behalf. These processors are engaged to support our operations and are required to process personal data only in accordance with our instructions and with appropriate security measures.

Types of processors we may use include administrative and booking support providers, payment processing and financial administration providers, IT and communications service providers who host or support our systems, and professional advisers such as accountants or legal advisers where necessary. We may also share personal data with public authorities, regulators, law enforcement agencies or insurance providers where we are required or permitted to do so by law or in order to protect our legal rights.

International Transfers

Our primary operations are based in the United Kingdom. If any of our processors or service providers transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protective measures, to ensure that your personal data remains protected.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements. The relevant retention periods will depend on the type of data and the reasons for which it was collected.

Typically, we keep core customer and booking information for a period necessary to fulfil your contract and for a reasonable period thereafter, to respond to any follow-up queries, handle disputes, demonstrate our compliance and maintain accurate business records. Financial records and invoices may be retained for a longer period in line with applicable legal and tax requirements. When personal data is no longer required, we will take reasonable steps to delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those staff and processors who have a business need to know it, using secure methods of communication where appropriate, and implementing reasonable safeguards in relation to our physical and digital records. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: you have the right to request information about whether we hold personal data about you and, if so, to receive a copy of that data. Right to rectification: you have the right to request correction of inaccurate or incomplete personal data that we hold about you. Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. Right to restriction: you may have the right to request that we restrict the processing of your personal data in certain situations. Right to object: you may have the right to object to processing of your personal data that is based on our legitimate interests. Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a commonly used format and to have it transmitted to another organisation.

If you wish to exercise any of these rights, you can contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request to protect your privacy and security.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Man and Van Forest Gate customers in the Forest Gate area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.



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Contact us

Company name: Man and Van Forest Gate Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 23 Kitchener Rd
Postal code: E7 8JN
City: London
Country: United Kingdom

Latitude: 51.5432310 Longitude: 0.0275920
E-mail:
[email protected]

Web:
Description: We will give you everything you need when it comes to reliable man and van services throughout Forest Gate, E7. Give us a ring today!
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