Man and Van Forest Gate Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Forest Gate provides removal and related services to private and business customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions:

Customer means the person or business requesting and paying for the services.

We, us, our means Man and Van Forest Gate.

Services means any removal, man and van, transportation, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, furniture, equipment, or other property to be moved or handled by us.

Job means each individual booking or engagement for services.

2. Scope of Services

2.1 We provide man and van and removal services for residential and commercial customers, typically within Forest Gate and surrounding areas, as agreed at the time of booking.

2.2 The specific services, including the number of staff, size of vehicle, estimated duration, and collection and delivery addresses, will be confirmed during the booking process.

2.3 Any additional services requested on the day of the move, such as extra stops, extended time, packing, or dismantling and reassembly, are subject to availability and may incur additional charges.

2.4 We reserve the right to decline work that we reasonably consider unsafe, unlawful, unsuitable for transport, or beyond the agreed scope of the Job.

3. Booking Process

3.1 Bookings can be made by the Customer through our accepted communication channels, as published from time to time, and are only confirmed when we issue a booking confirmation.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

a. Collection and delivery addresses.

b. Property access details, such as floor level, lifts, parking restrictions, or limited access roads.

c. An honest description and approximate quantity of Goods.

d. Any items that are oversized, heavy, fragile, or of special value.

e. Desired date and time window for the Job.

3.3 The quoted price will be based on the information supplied by the Customer. If the information is incomplete or inaccurate, we may adjust the price, revise the Job plan, or decline to proceed.

3.4 Any estimates of time for completion of the Job are given in good faith based on normal conditions. They are not guaranteed, as timings can be affected by traffic, access, weather, and other conditions outside our control.

4. Access, Parking, and Customer Responsibilities

4.1 The Customer is responsible for ensuring suitable parking is available at both collection and delivery addresses. This includes obtaining any permits or permissions required and complying with local parking rules.

4.2 Any parking charges, fines, or penalties incurred during the Job due to restricted or unsafe parking will be added to the final invoice and are payable by the Customer.

4.3 The Customer must ensure that access to the property is safe and clear. This includes stairways, lifts, hallways, and doorways adequately cleared to allow movement of Goods.

4.4 The Customer is responsible for proper packing of Goods, unless we have expressly agreed to provide packing services. All boxes must be securely closed and capable of being safely carried and stacked.

4.5 The Customer must be present, or represented by an authorised adult, at both collection and delivery addresses to provide access, give instructions, and confirm that the Job has been completed.

5. Goods Not Accepted for Transport

5.1 Unless we have specifically agreed in writing, we do not accept or transport the following items:

a. Hazardous, flammable, explosive, or corrosive materials.

b. Illegal items, including controlled substances or stolen goods.

c. Cash, precious metals, jewellery, watches, or valuable collections.

d. Perishable or refrigerated goods.

e. Live animals or plants.

f. Any item which in our reasonable opinion may pose a risk to our staff, vehicle, or other Goods.

5.2 If such items are included without our knowledge, they are transported entirely at the Customer's risk, and we may remove or dispose of them without liability.

6. Pricing and Payments

6.1 Our charges may be calculated on an hourly rate, a fixed quote, or a combination, as confirmed at the time of booking.

6.2 Unless otherwise agreed, time-based charges start from the agreed arrival time or from our arrival at the collection address, whichever is earlier, and continue until unloading is complete and payment is received.

6.3 Additional charges may apply in the following situations:

a. Waiting time caused by delay in access, keys, or Customer readiness.

b. Additional mileage or extra delivery or collection stops not included in the original booking.

c. Carrying items above a reasonable weight or size where extra staff or equipment are required.

d. Specialist handling of fragile or bulky items.

6.4 Payment terms are as follows, unless otherwise specified in writing:

a. For most residential jobs, payment is due in full upon completion of the Job, before the van is unloaded at the final destination, or immediately thereafter.

b. For larger or commercial jobs, we may require a deposit or full prepayment.

c. Payment must be made using a method we accept at the time of the Job.

6.5 We reserve the right to withhold unloading of Goods until payment has been received in full, where this is lawful and reasonable. We also reserve the right to charge interest on overdue amounts at the statutory rate.

7. Cancellations and Changes

7.1 The Customer may cancel or reschedule a booking by giving us notice as early as possible.

7.2 Unless otherwise agreed in writing, the following cancellation terms apply:

a. If the Customer cancels more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.

b. If the Customer cancels between 24 and 48 hours before the scheduled start time, we may charge up to 50 percent of the quoted price.

c. If the Customer cancels less than 24 hours before the scheduled start time, we may charge up to 100 percent of the quoted price or a minimum call-out fee, whichever is higher.

7.3 If we need to cancel or reschedule a Job due to vehicle breakdown, staff illness, severe weather, or other circumstances beyond our control, we will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any prepayments received. We will not be liable for any indirect loss or consequential costs arising from such cancellation.

8. Delays and Timekeeping

8.1 We aim to arrive within the agreed time window but cannot guarantee exact arrival times due to traffic, accidents, road closures, and other external factors.

8.2 We are not liable for any losses such as missed appointments, penalties, or additional charges arising from reasonable delays outside our direct control.

8.3 If the delay is caused by the Customer, such as lack of access, incomplete packing, or waiting for keys, additional waiting time may be charged at our standard hourly rate.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill when handling, loading, transporting, and unloading Goods.

9.2 Our liability for loss of or damage to Goods while in our care is limited to a reasonable amount, having regard to the nature and value of the Goods and the charges paid for the Services, unless otherwise agreed in writing.

9.3 We will not be liable for:

a. Loss or damage arising from the Customer's failure to pack Goods adequately.

b. Damage to Goods where the Customer or a third party assists with loading or unloading against our advice.

c. Wear and tear, pre-existing damage, or inherent defects in items transported.

d. Damage to furniture or items that require dismantling or reassembly, unless we have carried out that work and have been negligent.

e. Loss or damage resulting from normal road vibration, weather conditions, or other events beyond our reasonable control.

9.4 We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress, arising from any act or omission in connection with the Services.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the Job being completed. The Customer must provide evidence of the damage or loss and a reasonable estimate of the value.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures, when moving Goods.

10.2 We are not liable for damage to property caused by the movement of large or heavy items where the Customer has requested that such items be moved and there is a known risk of damage owing to restricted spaces, sharp turns, or delicate surfaces.

10.3 If damage to property occurs due to our negligence, our liability will be limited to the reasonable cost of repair, or a reasonable contribution thereto, taking into account the age and condition of the property.

11. Waste and Disposal Regulations

11.1 We provide transportation of Goods and, where agreed, may assist with the removal of items for disposal in line with applicable waste regulations.

11.2 We will only dispose of waste at authorised sites or through lawful channels. We will not fly-tip or leave waste in unauthorised locations.

11.3 Where the Customer requests disposal of items, any charges will be agreed in advance or added to the final invoice. Disposal charges may include tipping fees, handling charges, and additional labour where required.

11.4 The Customer confirms that any items provided to us for disposal are lawfully in their possession and that they have the right to request disposal.

11.5 We are not responsible for any items that the Customer has asked us to dispose of, once they have been removed from the Customer's control.

12. Insurance

12.1 We may maintain suitable insurance cover in relation to our vehicles and public liability, in accordance with applicable legal requirements and industry practice.

12.2 The Customer is encouraged to arrange separate insurance for Goods, especially for high-value items, as our liability may be limited as stated in these Terms and Conditions.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with our representative as soon as practicable during the Job so that we can attempt to resolve it promptly.

13.2 If the issue is not resolved at the time, the Customer should submit a written complaint within seven days of completion of the Job, setting out full details of the problem and any loss or damage claimed.

13.3 We will review any complaint fairly and respond within a reasonable timeframe, requesting further information where necessary.

14. Force Majeure

14.1 We will not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events beyond our reasonable control.

14.2 Such events may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, strikes, civil disturbances, or acts of government.

15. Data Protection and Privacy

15.1 We will collect and use personal information provided by the Customer solely for the purpose of managing bookings, delivering Services, handling payments, and complying with legal obligations.

15.2 We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services or comply with the law.

16. Variations to Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Job.

16.2 Any variation to these Terms and Conditions requested by the Customer will only be binding if agreed by us in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between the Customer and Man and Van Forest Gate in relation to the Services.

18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By confirming a booking with Man and Van Forest Gate, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.



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At our company we know that there are lots of things important to our customers when taking about man and van services, however there is one thing that crops up time and time again and this thing is price. Every customer wants to know that they are getting the absolute most for their money, so this is what we try to do every single day. We already offer the lowest price, but we don’t just leave it there. We regularly have great offers on and we’ll do everything we can to make our man and van Forest Gate and packing services affordable to you. What are you waiting for? Get in touch today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Forest Gate Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 23 Kitchener Rd
Postal code: E7 8JN
City: London
Country: United Kingdom

Latitude: 51.5432310 Longitude: 0.0275920
E-mail:
[email protected]

Web:
Description: We will give you everything you need when it comes to reliable man and van services throughout Forest Gate, E7. Give us a ring today!
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